Product
Student Experience Intelligence & Response OS
From signal capture to leadership briefing, Narrative gives campus teams a shared operating layer for issue detection, contextual analysis, and coordinated response.
Signal Coverage
Capture what students and communities are saying across channels your teams already monitor.
Multi-source ingestion
Monitor RSS, Reddit, local outlets, and campus channels from one queue.
Campus-specific watchlists
Configure terms by office, initiative, and risk topic.
Smart matching
Reduce noise with relevance scoring and source-aware filtering.
Ingestion Queue
84 items queued
Relevance Filter
Source-aware filtering
Watchlist
Ranked issue stream
RSS Feeds
- • Student newspaper article on housing protest
- • University system-wide alert email
Intelligence Layer
Turn fragmented posts into narrative clusters with severity, confidence, and context.
1. AI enrichment
Tag issue type, sentiment trajectory, and likely stakeholders affected.
2. Cluster-level context
Connect related signals into one coherent narrative brief.
3. International risk flags
Highlight global developments with potential campus impact.
4. Source-aware confidence
Calibrate confidence based on source reliability and corroboration.
ResLife Discord
“Multiple students report repeated fire alarms as a safety concern and harassment pattern. Admin response is perceived as slow.”
Mar 4 · 8:42 AM
Issue: Housing & Safety
Classification from topic and entity extraction against campus-specific issue taxonomies.
Response Engine
Move from awareness to action with office-ready interventions and response protocols.
Intervention drafting
Generate first-pass language for messaging and cross-office follow-up.
Response protocols
Standardize escalation paths, owners, and timelines.
Action tracking
Keep a live record of decisions and in-flight responses.
First-pass messaging draft
Dear ResLife Leadership — we identified an emerging safety narrative and recommend immediate coordination.
Executive Visibility
Brief campus leadership with consistent daily narrative intelligence.
Daily brief artifacts
Summarize what changed, what matters now, and recommended next actions.
Trend rollups
Track recurring patterns and emerging pressure points over time.
Cross-office visibility
Align Student Affairs, Safety, Comms, and International teams.
What changed
1 new signals · 0 cluster changes
Trend: Routine monitoring, no escalation
Distribution: ResLife · Safety · Comms
Top driver: Routine monitoring — no escalation
Built for campus response teams, not generic monitoring workflows
| Capability | Narrative | Media Monitoring Tool | Breaking Alerts Tool |
|---|---|---|---|
| Campus-unit configuration | Yes | Limited | No |
| Narrative issue clustering | Yes | Basic | No |
| Intervention draft generation | Yes | No | No |
| Response protocol workflows | Yes | No | No |
| Governance (RBAC/audit/SSO) | Yes | Partial | Partial |
See Narrative on your campus data and workflow assumptions.
Book a 20-minute walkthrough and we will map the first operating playbook for your team.
Prefer email? hello@narrative.com